Re: Service Desk solution in Solution Manager 7.1

Manish,

Request forms can be customized according to customer needs. There are three primary types of Request forms (Incident/Problem & Service Request) to use . For your case create a copy of SMRQ and follow the below steps .

1. Create a copy of SMRQ transaction.
2. Create a copy of CRM UI form.
3. Tailor the form to meet your requirements.

Regards

Bhaskar K