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Re: Maintain Cross-Account Sales Data - Customer group on C4C vs ERP

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Hi Chandan!

 

My question was with Customer Group field and if there were a relation or not with the Account groups in ERP.


customer group1.JPG

So now I have two questions:


1) If Customer Group is not the account group, what would be on ERP? Because I'm not sure how this field affects on ERP.


2) Our client has 5 account groups in ERP and we are investigating on how we should mapped them.

 

 

The solution we found was  creating a new field on Cloud for each account group and then mapped it to the ERP group accounts.

 

 

The problem is that in ERP we have 5 different ranges for customers so we are evaluating to have different ranges in Cloud.

 

 

Any suggestion?

 

 

Thanks in advance!


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